Terms of Service

Please carefully read and accept this Privacy Policy before using our website and/or mobile application, "Medcount Labs." By accessing or using the website, you agree to be bound by the terms and conditions outlined herein, including all terms referenced. Ensure you thoroughly review our Privacy Policy before using our website and/or mobile application.

This document ("Terms") is considered an electronic record under the Information Technology Act, 2000, and the subsequent amendments in various statutes related to electronic records, as modified by the Information Technology Act, 2000.

Privacy Statement:

This Privacy Statement pertains to the website and mobile application "Medcount Labs," which is operated by Medmarket Health Solutions Private Limited, a company duly incorporated under the Companies Act, 2013. Hereafter, we refer to Medcount Labs as the "Company," "We," "Our," or "Us." The domain name and mobile application together are referred to as the "Website." This Privacy Policy extends to Company employees and consultants.

Lab/Pathology/Diagnostics Services:

Medcount Labs offers an online platform that enables users to access lab test and diagnostic services provided by third-party labs ("Labs"). While Medcount Labs facilitates these services, it's important to note that sample collection, test execution, and report generation are the responsibility of third-party lab partners. Medcount Labs shall not be held liable for these services.

Prices and Payment:

We strive to provide competitive pricing for the products available on our platform. Payment processing is handled by banks, payment gateways, payment aggregators, and third parties. Medcount Labs is not responsible for any loss or damage resulting from these transactions. Taxes related to third-party service providers are their responsibility, and charges are exclusive of relevant taxes.

Taxation and Disputes:

Tax-related matters for third-party service providers/retail pharmacies are the responsibility of the service providers. Disputes concerning third-party services will be resolved between users and the relevant third parties, with no involvement from the Company.

Intellectual Property Rights (IPR) and Government Regulation:

Content on Medcount Labs is protected by copyright, patent, and trademark laws. Users must adhere to Indian regulations and laws while using the website, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and other relevant statutes.

Editorial Policy:

Content on our website is provided for informative purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always follow the guidance of a registered medical practitioner.

Risk Associated with Website Services:

While we make sincere efforts to provide updated medical information, users are advised to follow the instructions of registered medical practitioners and read our privacy policy carefully before using Medcount Labs services.

Return, Refund, Shipping/Delivery, and Cancellation:

Please refer to our "Return and Refund Policy" for details on returns, refunds, shipping charges, and cancellations. The Return and Refund Policy is an integral part of these Terms.

Grievance Redressal:

We aim to address user concerns and complaints within a reasonable timeframe, not exceeding 30 days from receipt. For grievance redressal, please contact us at: Director, Medmarket Health Solution Private Limited, Mishra Colony, Sarojini Nagar, Lucknow-226008, India, or email us at admin@medcountlabs.com.

Contact Us:

You may contact Medcount Labs directly through our website or by writing to us at admin@medcountlabs.com. By visiting this website and clicking the "I agree" button, you accept the terms and conditions outlined in this document. By providing your data/information to the Company, you consent to the processing of that data/information as described in this Terms and Conditions Policy.