Privacy policy

Please read and accept this privacy policy carefully before accessing or using the website and/or our mobile application “Medcount Labs.” By accessing or using the website, you agree to be bound by the terms and conditions mentioned, as well as all terms incorporated by reference. Please review this privacy policy carefully before using our website and/or mobile application.

This document ("Terms") constitutes an electronic record as determined by the Information Technology Act, 2000, and the rules that administer it, as well as the amended provisions in several rules pertaining to electronic records, as amended from time to time by the Information Technology Act, 2000.
Medcount Labs/website/company publishes this privacy policy as per the Information Technology Act of 2000 (the "IT Act"), Section 43A; which express the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules"), Rule 4; and Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (the "Intermediaries Guidelines"), regulation 3(1).
The following privacy statement ("Privacy Statement") applies to the website and/or our mobile application “Medcount Labs,” operated by Medmarket Health Solutions Private Limited, duly incorporated under the provisions of the Companies Act, 2013. Hereafter, Medcount Labs is referred to as the "Company," "We," "Our," or "Us." The domain name and mobile application together are referred to as the "Website." This Privacy Policy also applies to company employees and consultants.

Lab Test Services:

Medcount Labs provides an online platform for accessing lab test services. The terms of the agreement between the User and the Company are as follows: Individuals or entities who have agreed to become buyers or users of the Website in accordance with the procedure determined by Medcount Labs, from time to time (referred to as "You" or "Your" or "Yourself," as applicable), may access the services. The term shall also include visitors to the Website as well as employees and consultants of the Company. As much as we do our best to provide security commensurate with industry standards, the inherent insecurities of the Internet mean that we cannot guarantee or warrant the complete security of your personal information. Medcount Labs will need to collect and host certain data and information from Users as part of providing the Services and for other purposes outlined in this Privacy Policy. As a result, Medcount Labs takes all reasonable precautions to keep Users' Personal Information confidential. We have developed this Privacy Statement so that you will understand the following: - The type of Personal Information that Medcount Labs collects from the Users (including sensitive Personal Information). - The purpose, means, and modes of collection of this type of Personal Information by Medcount Labs. - To whom and how Medcount Labs will disclose such information.

Personal Information of User:

The term "Personal Information" refers to any information that can be used to identify a natural person, whether directly or indirectly in combination with other information. Personal identifying information involves passwords, financial details such as bank account and credit card details, and any other information provided to or received by Medcount Labs for processing or storage. Data/information related to an individual that is freely available or accessible in the public domain or that is disclosed under the Right to Information Act, 2005, or any other law will not qualify as Sensitive Personal Data or Information. Medcount Labs makes some Services available to Users without requiring them to create an account on the Website. Some of the information and details on the Website are accessible to unregistered users. A User may be needed to register an account on our Website to access all the services and benefits available on our Website. Medcount Labs may collect the following categories of Personal Information from Users as part of the registration process: Name; User ID; Mobile Number; Email address; Address (postal code); Gender; Age; and any other information related to the identity of the user. Users may also be asked to upload copies of their prescriptions to the Website and/or email them to Medcount Labs to use the Services, and these prescriptions will be held and disclosed by Medcount Labs solely as indicated in this Privacy Policy and the Terms of Use. Any medical information provided by Users shall be considered "User Information." For the purpose of offering Services, Medcount Labs may maintain records of telephone conversations received, which are made for the purpose of making inquiries, orders, or any queries. Medcount Labs may keep records of the User’s browsing records such as the URL of the web page that the User visited previously on the website, in addition to the Internet Protocol (IP) address of every User's system (or the proxy server a User used to get right of entry to the World Wide Web) and User's operating system. The website serves temporary cookies to record databases (that is, non-sensitive personal information) that are used by Medcount Labs and its service providers for Website technical development and User management. Children's Personal Information is not willfully collected by Medcount Labs. Medcount Labs may include further optional information from the User in the future, such as user surveys, to assist Medcount Labs in customization.

Use of Personal Information:

Medcount Labs uses your information for the following purposes: - User registration on the Website, processing of orders/requests, and supply of Services. - Completing transactions and invoicing to Users. - To ensure the website material is clear, understandable, and easy for the user. - To provide tailored information and targeted adverts to users. - To enhance the website's services, features, and functioning for the user. - To perform surveys, research, and development to enhance user experience. - Medcount Labs may use non-personally identifiable information in an aggregated or non-personally identifiable form for statistical analysis and business intelligence purposes, including determining the number of visitors and transactional details. The information may also be used to handle requests, inquiries, complaints, or disputes, as well as for all other general administrative and business purposes. Verified Users' identities may be checked for fraud prevention, investigation, dispute resolution, and implementation of our Terms of Use and Privacy Policy, either directly or through third-party service providers.

Disclosure and Transfer of Personal Information:

In accordance with the objectives of this Privacy Policy and the Terms of Use, Medcount Labs may disclose or transfer User's Personal Information to the following third parties: - Medcount Labs may communicate with other service providers for the purpose of completing the order/services on Medcount Labs's behalf. However, certain providers of online communications services shall have rights to use and disclose Personal Information gathered in connection with the provision of these services in accordance with their respective privacy policies. - The personal information may also be shared by our associates and government authorities under law, for fraud detection, offense prevention, credit loss mitigation, financial identification, and cybersecurity. - Non-personally identifiable information may be shared with third-party ad servers, ad agencies, technology providers, and research organizations to deliver advertisements to Users.

Record of User Information:

Medcount Labs keeps all data records under this Privacy Policy and Terms of Use in electronic and physical form and Medcount Labs will keep it confidential and only use/disclose it as per the Privacy Policy and Terms of Use. The Website maintains and organizes user information to facilitate product sales and purchases. Medcount Labs will retain user information no longer than necessary for the purposes for which it was obtained or as required by regulation.

Electronic Communication with Third-Party Services:

The website services may contain connections to third-party ads, websites, or electronic communication services that may be managed by third parties and are not owned by, affiliated with, or linked with Medcount Labs unless clearly stated on the Website. Before using these Third-Party Links, please read their terms of use.

Eligibility of Use:

Individuals who are legally capable of binding contracts under the Indian Contract Act, 1872, are permitted to use the Website. Persons who are "incompetent to contract" under the Indian Contract Act, 1872, such as children, un-discharged insolvent, and others, are not permitted to use the Website. Users who have been suspended or removed from the Company's system for whatever reason will not be able to access the Products. If the user is under the age of eighteen (18), they may use the Website's services through legal guardians in accordance with the laws in effect. If it is brought to the Company's attention or determined that users are under the age of 18, Company retains the right to terminate your membership and/or refuse to provide access to the Website.

Website Security Practices:
Medcount Labs takes appropriate security practices and procedures to protect Personal Information from loss, misuse, disclosure, alteration, and destruction. We make reasonable efforts to guarantee that third parties to whom a user’s information is shared must manage it as per Indian laws.

User's Rights in Regard to Personal Information:

Users have certain rights in regard to the personal information gathered by Medcount Labs: - All information provided by the User to the website can be withdrawn at any time, subject to the restrictions of this Privacy Policy and the Terms of Use, but withdrawal of consent will not be retroactive. - Users can directly update their information on the website and may also email Medcount Labs at for updates. - If a User denies submitting information or consent for the use of Personal Information, or later withdraws consent for the use of the Personal Information acquired, Medcount Labs has the right to stop providing the services for which the information was requested.

Privacy Policy Update:

Medcount Labs has the right to change this Privacy Policy at any moment, with or without prior notice. We will post a notice on the Website or send Users an email if there are major changes in the way we treat Users' Personal Information. If a User uses the Service after receiving notice of changes in the form of an email or a posting on the Website, that User expresses his or her approval of the new practices.

Grievance Redressal:

Medcount Labs always replies to its Users' concerns and complaints within a specific time period but no later than 30 days from receipt of the complaints/grievance, and who/users may be reached at: Director, Medcount Labs Pvt Ltd, H.NO:8-1-284/OU/472,OU Colony, ,Shaikpet Hyderabad, TG, 500008, India or email us at Users can directly update their information on the website and may also email Medcount Labs at for updates. If a User denies submitting information or consent for the use of Personal Information, or later withdraws consent for the use of the Personal Information acquired, Medcount Labs has the right to stop providing the services for which the information was requested.

Contact Us:

Users may contact Medcount Labs directly by submitting your request on the website or write to us at The User accepts the terms of this Privacy Policy by visiting this website and clicking the "I agree" button. By giving his or her data/information to the Company, the visitor consents to the processing of that data/information in the manner described in this Privacy Policy.